Thank you for choosing Garagedens. We offer a 10-day return policy to ensure your satisfaction. Below is our clear and hassle-free return and refund policy, designed with your needs in mind. Our customer service team is always ready to assist you.
Worry-free 10-day return policy.
We want you to have enough time to inspect your item, so we offer a 10-day return period.
Return Conditions: Quality Issues & Personal Reasons
We aim to meet every customer's needs while also asking for your understanding:
A、 Product Quality Issues:
- If you receive a damaged or defective package, please contact us immediately via email or online chat.
- Our team will guide you on submitting photos for documentation and arrange a free return or exchange.
- Tip: Clear photos help us resolve your issue faster!
B、 Non-Quality Related Returns:
- If the return is customer-initiated, the customer is responsible for the shipping fee. The specific fee should be based on the express company you choose.
- If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
C、 Important Notes:
- Personalized items (such as front door decoration products) cannot be returned unless they are defective.
- If custom items are defective, we will provide a replacement or refund.
Garagedens Return and Refund Process
To make returns easy for you, we've streamlined the process:
1、 Contact Us:
- Reach out via: Email: [email protected]
- Our friendly team will gladly assist you.
2、 Get Approval:
- We promise to respond within 24 hours.
- You'll receive a confirmation email with detailed return instructions.
3、 Ship Your Return:
- Please use the original packaging or similar sturdy materials.
- Return Address: 12300 Riverside Drive, Eastvale, California 91752
- Tip: Don't forget to include your order number and contact info inside the package!
4、 Receive Your Refund:
- Our team will inspect returns within 48 hours of receipt.
- Refunds will be securely processed to your original payment method within 3–5 business days after approval.
- Note: Banks may take 2-3 additional days to process the refund.
Garagedens Return Policy: Special Considerations
- If your order hasn't shipped within 1-2 business days, you can cancel it at any time. Once the order has shipped, cancellations are no longer possible—you’ll need to wait until you receive the item and then submit a return request. We guarantee to process all return requests within 24 hours.
- Every returned item is carefully inspected because we value your experience.
- We welcome your feedback to improve our packaging and return process.
- For environmental reasons, we recommend keeping original packaging for 10 days.
Need Help? Contact GaragedensSupport
We understand questions may arise:
- Shipping delayed? Contact us for updates.
- Questions about your refund amount? Our team will explain.
- Need urgent processing? Ask for "Priority Handling."
Contact us anytime:
Helpful Tips
For the best experience:
- Inspect items upon delivery
- Contact us early if you need to return
- Keep all packaging materials for 10 days
Thank you for trusting Garagedens.com. We not only provide quality products but also caring after-sales service.